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faq

faq

Frequently Asked Questions:

Ordering:

Shipping & Returns:

  • Trouble Adding Items to Shopping Cart
  • Payment Options
  • Sales Tax
  • Ordering by Phone
  • How to Cancel or Change an Order
  • Pricing Policy                                             
  • International Orders                                                     
  • Shipping Options
  • APO/FPO Delivery
  • Shipping Costs
  • Items Damaged in Shipping   
  • Return Policy

Security & Privacy:

Company Information:

  • Security/Privacy Policy  
  • About Enkore Kids
  • Store Location
  • Contact Information  
  • Driving Directions

 

TROUBLE ADDING ITEMS TO THE SHOPPING CART
Our Shopping Cart requires that your web browser accepts cookies. A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on your computer. Our Shopping Cart uses cookies to maintain the contents of your Shopping Cart before you Checkout.

If you experience problems with adding items to our Shopping Cart, try the following:

  • Make sure your web browser is set to accept cookies. For help with this check here (AOL users check here).
  • In rare cases, it is possible for you to still have problems adding items to the Shopping Cart even if your web browser is set to accept cookies. To correct this problem please delete your cookie file. For help with deleting your cookie file check here. We apologize for this inconvenience.
  • Use our Contact Us link or call us 301-668-0837 during regular business hours to place your order. We can accept all major credit cards over the phone. Please do not include a credit card number via email as it is not secure.

 


PAYMENT OPTIONS
You can choose from:
  • Credit card (Visa, Master Card, American Express, & Discover) as processed by Paypal. You do not need to sign up for a Paypal account.
  • Paypal (can accept payment from your existing Paypal funds).
  • Google Checkout (similar to Paypal - completely secure & your information is never shared with us).
  • Store Credit with In-store Pick up (within 7 days). Ask us about how you can find out how much store credit you have using our consignor/seller login!) We only reserve unpaid orders for one business day, so if you do not have enough store credit to cover your purchase (including sales tax), we'll call you to take credit card payment over the phone. Due to space limitations we ask that you pickup your purchase within 7 days to avoid storage fees.


SALES TAX
We charge 6% sale tax for all shipments within the state of Maryland as well as for all in-store pickups.



MAKE AN ORDER BY PHONE
To order by phone, call 301-668-0837. We do need to give priority to in-store customers, so please understand if we need to call you back at a later time.
 


HOW TO CANCEL OR CHANGE AN ORDER
To change or cancel your order, please call us at 301-668-0837 and reference your order number. If your order has already entered the shipping process, it cannot be changed or canceled. If this is the case, you can either refuse delivery or return the order to us. We will refund you the cost of the item(s), but cannot refund the shipping charges.



PRICING POLICY/PRICE MATCH
All prices are listed in U.S. dollars. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

We offer NEW as well as "Previously-Loved" items. Our "Previously-Loved" items are generally priced at 1/2 of NEW.


For our new items we attempt to be competitive with the prevailing retail price in keeping with any manufacturer's guidelines. If you find the exact item, in new condition offered elsewhere on-line for less, let us know and we'll be happy to see if we can match their price.  Just send us their link. The competitor must regularly stock the item (authorized dealer, not a liquidator) and the item must be available (not on back order).

 


INTERNATIONAL ORDERS
We are happy to accept international orders from English-speaking customers, with payment via Paypal including a confirmed address. If your country is not supported by confirmed address, then we cannot ship to you at this time. All prices are payable in US dollars.

Any customs or brokerage charges are the recipient's responsibility. Please check with your local authorities to determine these costs before you place your order.

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SHIPPING OPTIONS
We offer many different shipping options to suit your needs. Each option offers a different delivery time frame. However, all options require time to process the order before shipping. Generally, this takes about 1-2 business days for in-stock items. Some items are shipped direct from the manufacturer and will be noted as such. Please allow up to 2 weeks to receive these items.

All items on your order will be shipped together as our shipping quote is discounted based on the actual shipping weight. Keep this in mind when ordering as pre-order items will delay your shipment until all items are in-stock.

If you need an item shipped sooner, please contact us or call us at 301-668-0837 to see if we can accommodate you. Unless you have contacted us prior to your purchase to confirm, we cannot guarantee overnight shipping will be shipped the same day payment is made.
 


APO/FPO DELIVERY
We do ship to APO/FPO addresses. Please select "Priority Shipping " during the Checkout process. There may be some oversized items that may be too big to ship via Priority. If that is the case, we will notify you to cancel your order or provide a state-side address.
 

SHIPPING COSTS
We calculate shipping charges by the weight and size of the item plus a small handing charge on the first item to help defray packaging expenses. To determine your shipping costs for an item(s), simply add the item to the Shopping Cart. The shipping charges will be displayed in the Shopping Cart before any credit card information is required. Don't worry about adding items to the Shopping Cart. You can remove them at any time.
 

ITEMS DAMAGED IN SHIPPING
If you receive a damaged item in your order please DO NOT return the item(s). Please contact us and a representative will assist you in filing an insurance claim for your damaged items and issuing a replacement if available.

"Previously-loved" items are often one-of-a-kind, but most NEW items are replaceable.

In the event that Enkore Kids requires the damaged merchandise returned, we will assume the responsibility for the return shipping charges, by sending you a pre-paid shipping label. Please keep the damaged item(s) and packaging for at least 5 business days in case the insurer requires it.
 


RETURN POLICY
We're so confident that you'll be happy with your purchase that we offer a 100% money-back guarantee.

If for any reason, you are not completely satisfied with your Enkore Kids purchase, you may return it within 14 days of receipt and receive a 100% refund (less original shipping charges or actual shipping charges if your purchase was sent with free or reduced shipping). Please mail your return to:

Enkore Kids
146 S. Main St.

Boonsboro, MD 21713


Return shipping charges are the responsibility of the customer and are not refundable. If an item arrives damaged or defective, please see the section above.


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SECURITY/PRIVACY POLICY
Making a purchase online with Enkore Kids is 100% safe -- we guarantee it.

In using Paypal or Google, all your credit card information is handled over secure lines. We will never even see your financial information, just the payment.

Your other personal information, including name address, phone, and email are used strictly to complete your order and will not be shared with any third party. Only our employees assigned to process your order will have access to your information. We automatically add you to our newsletter which is sent 1-3 times a month, but you have the option to remove yourself from our list.
 

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ABOUT ENKORE KIDS
Enkore Kids was founded in 2003 by Jennifer Guenther to be a place parents could find affordable kids clothing, developmental toys, and related equipment as well as provide an easy way to recycle their kids' "Previously-Loved" items that are still in great shape. We offer a great alternative to consignment stores and yard sales by providing you an offer on your items upfront at the time of your appointment of cash or twice the amount of store credit.

Susan McCarthy (long time associate of Enkore Kids) became a partner in 2008 enabling our move from Frederick to our current location in Boonsboro, MD.


Due to demand, we've been steadily increasing our NEW selections. Brands we currently carry include: Melissa & Doug, Baby Einstein, Robeez, Ergo Baby Carriers, Moby Wrap, Toysmith, Ganz, The Safe Side, and several brands of Cloth Diapers.

If you're in the Frederick/Hagerstown, MD area, be sure to stop in. You'll find our knowledgeable staff friendly and helpful. All of our associates are moms and know all about the products we offer.
 


LOCATION
Enkore Kids is located at: (click the link for a map and directions)

Enkore Kids
146 S. Main St.
Boonsboro, MD 21713

 


CONTACT US
You can call us during business hours at 301-668-0837. We are open:
  • Monday - Thursday: 9am to 6pm
  • Friday - Saturday: 9am to 4pm
  • Sunday: 12pm to 4pm (starting May 22, 2011)


To email us, please use our Contact Us link or use store@enkorekids.com.

To email us, please use our Contact Us link or use store@enkorekids.com.

    


DIRECTIONS
From Frederick and points east, take I-70 exit 49 (Middletown) to Route Alternate 40 and turn left heading west. Go about 10 miles to Boonsboro. We're located on Main St on the left side of the road across from Reeder's Senior Apartments.

 

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